Refund policy

SUBSCRIPTION CANCELLATION POLICY

Customers are clearly informed on both the product page and at checkout that their purchase enrolls them in a monthly subscription.

To maintain the integrity of our subscription program and prevent misuse of introductory discounts, subscription cancellations are only permitted after at least one successful subscription order has been processed.

However, customers may return eligible item(s) within 90 days of purchase for a full refund in accordance with our Return Policy guidelines.

By completing your purchase, you acknowledge and agree to these terms.

DIGITAL PRODUCTS & eBOOKS

All digital products purchased from EternaWell, including eBooks, are non-refundable.

Once a digital download has been delivered, it cannot be returned, exchanged, or refunded under any circumstances.

This policy also applies to digital products received as part of promotional bundles, including Buy 2 Get 1 Free offers.

If a qualifying physical product from a promotional bundle is returned, the full retail value of the free eBook will be deducted from the refund.

RETURNS & EXCHANGES

How to Initiate a Return

To start a return, email:

📧 tryeternawell@gmail.com

Our support team will guide you through the appropriate return process based on your case.

Eligible Returns

Returns are only accepted for the following reasons:

• Manufacturing defects
• Items damaged in transit
• Incorrect items received

Return Conditions

Returned products must be:

• Unused
• In original condition
• In original packaging

Returns must be initiated within 14 days of delivery.
Requests submitted outside this window will not be accepted.

Refund Processing

Refunds are issued only after the returned product has been received, inspected, and approved.

Items showing any of the following will not qualify for a refund:

• Wear
• Use
• Alteration
• Damage

Refund Method

Approved refunds will be issued to the original payment method.

Refund amounts may vary depending on:

• Product condition
• Time since delivery
• Applied promotions

Return Shipping

Returns must be shipped to our international warehouse (located in Asia).

Customers are responsible for all return shipping costs unless the item is defective or incorrect.

Do not send returns without contacting us first.

Please email tryeternawell@gmail.com to receive the correct return address and instructions.

SHIPPING POLICY

We provide free shipping on the initial order.

Customers are responsible for shipping costs related to:

• Exchanges
• Reships
• Replacement shipments beyond the first

EXCHANGES

If exchanging for a product of higher value, the customer must pay the price difference.

REFUND VOUCHERS / STORE CREDIT

Store credits or coupons issued due to returns or product issues are valid for 60 days from the date of issue.

SPECIAL CONSIDERATIONS

Orders Over $150

We strongly recommend choosing tracked and insured shipping for orders valued at $150 USD or more.

Non-Refundable Fees

The following fees are non-refundable:

• Shipping fees
• Customs duties
• Government taxes

Incorrect Shipping Information

Customers are responsible for entering accurate shipping details, including:

• Full Name
• Email Address
• Phone Number
• Full Address
• City, State, ZIP Code

EternaWell is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

NEED HELP?

For assistance, contact our support team: