Shipping policy

HOW LONG DO ORDERS TAKE TO ARRIVE?

Domestic (U.S.) orders typically arrive within 7 to 14 business days.

ARE ORDERS SHIPPED EVERY DAY?

No. Orders are not processed or shipped on weekends or holidays.

WHICH CARRIER WILL DELIVER MY ORDER?

Orders are delivered by local carriers such as USPS.

You can track your order through our online storefront or contact us at  tryeternawell@gmail.com

WHAT IF MY ORDER DOESN’T ARRIVE ON TIME?

If your order has not arrived within 40 business days, contact us immediately.

If you are still within the 7 to 14 business day delivery window, please check your tracking link for updates first.

WHAT DOES PACKAGE INSURANCE AND PROTECTION INCLUDE?

Our Package Insurance and Protection includes:

• Priority processing
• Insured shipping
• Full protection against loss, theft, or damage during transit

CAN SHIPPING TIMES BE DELAYED?

Yes. Delivery estimates may vary due to:

• High-volume sales periods
• Carrier delays
• Customs clearance procedures

While EternaWell cannot control customs processes, we guarantee delivery.
For help, please contact tryeternawell@gmail.com

WHO IS RESPONSIBLE FOR CUSTOMS FEES?

The buyer is responsible for any customs duties, import fees, or additional charges imposed by their country.

ORDER PROCESSING AND DELIVERY SUMMARY

• Orders are processed within 24 to 72 hours
• Delivery time is 5 to 25 business days depending on destination and shipping method
• All shipments include tracking

Important: We do not ship to P.O. Boxes. A valid residential or business street address is required. Orders placed with an incorrect or undeliverable address are not eligible for a refund.

RETURN AND ISSUE POLICY

If your item is defective, damaged, or you received the wrong item, please email us at tryeternawell@gmail.com within 30 days of delivery so we can resolve the issue promptly.